No-Show & Cancellation Policy

To ensure smooth operations and fairness for all clients, the following policies apply to all bookings:

1. No Refund Policy

All bookings are non-refundable. Once a reservation is confirmed and payment is made, refunds will not be issued for cancellations or no-shows.

2. Deposit Requirement for Bookings Over £200

A 50% deposit is required for bookings exceeding £200. This will be deducted from your total, with the remaining balance due on the day of your appointment.

3. Cancellation & No-Show Charges

• Cancellations within 48 hours of your appointment will incur a 50% charge of the total booking amount.

• No-shows (failure to attend without notice) will be charged 100% of the total booking amount.

4. How to Cancel or Reschedule

• Notice Period – To avoid charges, please cancel at least 48 hours in advance.

• How to Cancel – Contact me via phone or email to request a cancellation or reschedule.

5. Extenuating Circumstances

I understand that emergencies happen. If you experience unforeseen circumstances (such as a medical emergency), please contact me as soon as possible. Each case will be reviewed individually, and I may adjust cancellation fees at my discretion if valid documentation is provided.

6. Rescheduling & Booking Modifications

• Changes made at least 48 hours in advance will be accommodated where possible, free of charge.

• Modifications within 48 hours may be subject to availability and additional charges.

7. Client Responsibility

It is the client’s responsibility to inform me of any cancellations or changes in a timely manner. Failure to do so will not exempt you from cancellation charges.

8. Policy Acknowledgment

By confirming your booking and making a deposit or payment, you agree to the terms outlined in this policy.

9. Booking Confirmation

All bookings made remotely will be confirmed in writing via email.

I appreciate your understanding and cooperation. If you have any questions, feel free to contact me.